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Compatible device required for network connection and 3G and 4G speeds. Maps approximate anticipated coverage outdoors, based on a variety of factors, and do not guarantee service availability. Within coverage areas, network changes, traffic volume, outages, technical limitations, signal strength, your equipment, obstructions, weather and other conditions may interfere with service quality and availability. Home internet speeds vary widely. Roaming Partner: Roaming refers to usage while on a roaming partner's network within the coverage area. We are not responsible for the performance of our roaming partners' networks. Some areas of roaming coverage require a multi-band device. Certain devices and features will not work when roaming.
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Last Updated: October 1, 2014.
We collect information you provide directly to us. For example, we collect information when you sign up for our wireless voice and data service, participate in any interactive features of our websites or mobile applications, fill out a form, participate in a contest or promotion, send messages to Solavei members, make a purchase through the Solavei Marketplace, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, username, email address, postal address, phone number, mobile service number, device IMEI, social security number, credit card information, demographic information, date of birth, SIM card number and any other information you choose to provide.
When you access or use our Services, we automatically collect information about you, including:
We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site. Additionally, if a Solavei social member enrolls you in any of our Services, we will collect information about you from that member.
We may use information about you for various purposes, including to:
The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please review the privacy policies of the entities that provide these features.
Solavei takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
You may edit information in your account at any time by logging into your online account. If you wish to deactivate your account, please contact us via the information provided in the “Contact Us” section below, but note that we may retain certain information as required by law or for legitimate business purposes.
When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. If you initially consent to our collection of location information by our application, you may subsequently stop the collection of this information by changing the preferences on your mobile device. You can also stop the collection of location information via our application by following the standard uninstall process to remove all of our mobile applications from your device.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. To delete or disable flash cookies please visit www.adobe.com/products/flashplayer/security for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
You may opt out of receiving promotional emails or text messages from Solavei by following the instructions in those emails or text messages. If you opt out, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.
P.O. Box 971
Bellevue, WA 98004